Welcome to IceNet

Technology is at the core of our business. We, at IceNet, leverage IT and Computing Technology to provide Technical Support Outsource solutions. IceNet is a technology driven Knowledge Process Outsourcing Company (KPO). IceNet is not a call centre which also does Technical Support Outsource. We are not a software development company but WE ARE a specialized company that is dedicated to serving technology companies. Providing outsourced technical support and customer services to technology clients is our CORE COMPETENCE. Our KPO services are built on a foundation of processes and domain expertise and are enabled by innovative technologies...

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Customer Quotes

"IceNet has deep knowledge of next generation IP networks and services that include VoIP, data, voice, IP TV, CPE, and billing/provisioning systems. Their outstanding technical skills, strong teaming environment and customer focused service won them the Company’s President Award for outstanding employee contributions in Q3 2007. We made the right choice working with IceNet!"

Chris Brazdziunas
Chief Architect
Global softwitch Company

"We have been using IceNet's services since last many years and they are of excellent quality, with high speed and unprecedented support, meeting support requirements of our global operations."

Nikhil Jain
President & COO
Global Security Appliance Company

"IceNet offers tremendous flexibility and a good culture fit to our organization. Finally, in IceNet we see a strategic partner that is ready to go that extra mile .IceNet has consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment. I recommend them without reservation."

Alizade, Ivan
Director Support
Global Application Services Company

"IceNet approached the relationship with us as a true partnership. As a result, the quality of work has been outstanding. Partnering with IceNet has provided an efficient, flexible, cost-effective solution to meet out networking needs. IceNet has clearly demonstrated it's commitment to reliability and quality in providing technical support outsource solutions."

John Beckerman
Vice President - Support
Network Head of US (top 10) Bank

"IceNet has always gone above and beyond to keep its clients happy. They understand the criticality of our business. IceNet's 24x7 live support have been instrumental in Motif providing consistent high quality services to its customers."

Kaushal Mehta
Founder & Chairman
Business Process Outsourcing Company

"We want to congratulate you and thank you for the excellent job you performed for us in setting up our auto-provisionning server in the project. We are extremely happy to be working with professional people like you, who know exactly what they are doing."

Shlomi Levi
IP Telephony Company

Consumer Tech Support

If you are looking at technology products and services targeted towards the SOHO and SMB market, look no further. IceNet is your one stop shop offering total technical support solutions for consumer space. IceNet's support solution meets every aspect of technology...

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Enterprise Tech Support

Enterprise technology support is a highly complex and intricate space. The nature of technology and the enterprise environment in which it is deployed makes it highly critical. We at IceNet has in-depth knowledge of technology and the space it is deployed in...

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Advantage

IceNet’s Knowledge Process Outsourcing services give companies the freedom to focus on their core competencies without worrying about technical support and services. Today, companies across the globe have improved efficiencies...

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Industries Served

Each industry sector has unique challenges, opportunities - some would say peculiarities. IceNet has combined domain knowledge and technology capabilities and hence we can partner with you to address your industry's challenges, turn difficulties in to opportunities and turn peculiarities into advantages...

Telecom Service Providers
Hardware Products Manufacturers
Software Product Companies
Network Appliance Manufacturers
Banking and Insurance
Communication Services
Consumer Electronics Goods
Education

Healthcare
High Technology
Hospitality & Leisure
Media & Entertainment
Retail
Data Storage
Utilities