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• Company
  • Vision
  • Values
  • Factoids
  • Milestones
  • The Talent Pool
  • Down The Road - History
• Consumer Tech Support Outsource
  • Service Offerings
    • RMA
    • Retaining Customers
    • Sales Support
    • Helpdesk
    • Billing & Admin
    • Service Activation
    • Event Management
  • Tier 1 / 2 / 3 Support
    • Tier 1 - Incident Management
    • Tier 2 - Problem & Change Management
    • Tier 3 - Engineering Support
  • Nature Of Consumer Tech Support
  • Verticals We Serve
    • Service Providers
    • Client Devices
    • Software Applications and Tools
• Enterprise Tech Support Outsource
  • Enterprise Tech Support Offering
    • Remote Infrastructure Management (RIM)
      • Data and Voice Networks
      • Server and Data Centre
      • Software Applications Management
      • Database
      • Messaging Infrastructure
      • Enterprise IT Helpdesk
    • Remote Desktop Management
      • Operating System Management
      • Application Usage Management
      • Asset Management
      • Desktop Security
      • Virus and Spam Monitoring
      • Desktop Helpdesk
    • Data Security
    • Telecom
    • Virtualization
      • Service Offerings
      • Advantages
      • Who needs to virtualize?
  • Nature of Enterprise Tech Support
  • IceNet Value Proposition
• Advantage
  • Reduced Cost
  • 3Ps - People, Process and Product
  • Proactive Approach
  • Enhanced Quality
  • Flexibility
  • Ability to Adopt New Technology
• Methodology
  • Business - IT Alignment
    • Client On-boarding Methodology
    • Flexible Engagement Models
    • Service Readiness
    • Security Measures
    • Relationalship Management
    • Process, Quality and Security
• Contact